CUSTOMER SERVICE POLICY AND VALUES STATEMENT Inlinebalance corp. strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.To accomplish this mission, we agree upon these values:
- Anticipating the needs of our customers and planning accordingly
- Greeting our customers promptly, cheerfully and respectfully
- Listening carefully and giving full consideration to the requests and concerns of ourcustomers
- Communicating honestly, courteously and knowledgeably
- Providing follow-through for our customers promptly, responsibly and efficiently
- Serving with pride, commitment, and with high ethical standards
- Respecting the individual and encouraging participationPolicy StatementIt is the Inlinebalance corp. policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.Customer feedback comes to Inlinebalance Center in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come Inlinebalance Center Office through a customer visit, call, letter or email. Departments are expected to use similar standards and procedures for the complaints, requests and questions that come directly to the department and not through the Inlinebalance Center Office.The policy is not intended to cover:
- Complaints about the performance of specific employees, which are handled by the department manager in conjunction with the owner.
- Claims for damages, which are to be filed with the Inlinebalance Insurance carrier.Response StandardsWhen possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution should be followed.
- Via email info@inlinebalance.com
Inlinebalance corp. risk management and consultation
** Warnings – There are several, weight lifting exercise that can Injure you, make sure the level is secure and will not come loose and hurt you, make sure the level is in a position that will not interfere with the lift (not between the bar and your body), LiPo battery do not ship air, do not expose to excessive heat, do not disassemble, and whatever else you can think of.
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ALWAYS HAVE A SPOTTER
WHEN LIFTING WEIGHTS